top of page
Customers with disabilities in attendance at one of our brides wedding.

Frequently Asked Questions

  • When should I start looking for my dress?
    There is no definitive answer to this question, it really is what is best for you. If you are ordering a dress from our collection, then you should be looking at least 6 months in advance. Your dress is made in house, to your measurements by our bridal designer. If you are wanting a bespoke dress then you should be starting your discussion with us, at least 1 year in advance. If you are looking at off the peg, then these dresses are ready to takeaway as soon as you decide on the dress so there is no set time for this option. Please note, these timescales are an estimate and will change depending on what time of the year you are looking at getting married. For any further information or to check to see if we can make your timescales work, send us a message via social media or via email.
  • Is there customer parking at the atelier?
    There is. Our free car park is situated behind the shop. You can access this via Church Street. It is easy to find, however, should you need a Google pin, please get in contact and we can send it to you. We have 6 car parking spaces available to our brides and guests. These are the first 6 spaces as you enter the car park. Please be aware that the car park is shared with other shops and apartments, please make sure that you are parking in the designated spaces for our shop. If you require more that 4 car parking spaces then please let us know and we can direct you to a larger (free) car park just a short 1-2 minute walk away.
  • Are you accessible to brides and guests with disabilities?
    Absolutely!! We pride ourselves on being the ONLY fully accessible bridal boutique in the whole of South Yorkshire. When you book your appointment, make sure to let us know of any needs and requirements that you may have so we can make sure that we are prepared for your visit. We have ample room around the boutique to accommodate wheelchairs and aids. There are grab bars situated around the boutique to assist brides and guests when needed. Our fitting areas are large and equipped as standard to meet all of your needs. ** Please Note ** Our dresses are on movable and extendable dress rails. They are high as standard to make sure the dresses do not cause a trip hazard. We are able to lower these if your require, this needs to be requested at the point of booking. Your consultant will be more than happy to provide support with getting the dresses off the rails for you, if needed.
  • Do I need to book an appointment?
    No. You don't need to book an appointment with us, however, it is always advised. There is a one bride at a time policy in our atelier. If you turn up without an appointment and we are free, then we will of course welcome you in. However, if you turn up and someone is already in the boutique, then you will be turned away. This enables us to give our sole attention to each and every bride.
  • How long do appointments last?
    A bridal consultation lasts 1.5 hours. In this time you can try on as many dresses as you like and discuss your dreams with your consultant. An individual prom consultation lasts 1 hour. A double consultation where you can bring a friend lasts 1.5 hours. During this time you can try on as many dresses as you like. An alteration consultation and fittings last for 30 minutes. ** Please note ** These times are not fixed. Sometimes appointments don't last as long. If you require more time then please let your consultant know at booking. If this is not discussed prior to your appointment then we may not be able to accommodate.
  • What price range are your gowns?
    We try to accommodate for all budgets. Our off the peg dresses range from £50 to £650. Quinlan Couture Bridal dresses range from £850 to £1,650. Fully bespoke dresses start at £2,400.
  • What size range of dresses do you have?
    Our off the peg dresses start at size 10. We do advise that you get in contact with us to discuss current size ranges in the off the peg department, as dresses do not hang around for long and change very regularly. Quinlan Couture Bridal range from size 10 to 24 currently. However, all dresses are available to order from size 6 to size 32. Please note: The QCB collection can not carry every size in every design due to space constraints. You may need to try on a size that isn't quite right for you, however, we guarantee that you will still look and feel beautiful, even if you need to be clipped in to the dress.
  • Will I need to order or buy a dress bigger than my high street size?
    Possibly, yes. Sizing is based on several of your measurements and not what size you are in regular shops. If you buy off the peg then most dresses will be in US sizing which is 2 dress sizes smaller than ours. For example a US 10 will be a UK 14. Quinlan Couture Bridal dresses have been designed and sewn in house so those dresses will be made solely using your measurements and not dress size.
  • What happens once I have chosen a dress?
    If you choose an off the peg dress then this will need to be paid for in full at the time of your appointment and take away with you the same day. If you choose a dress from the Quinlan Couture Bridal collection then a 50% deposit will be required at the time of your appointment. The other 50% can be paid in instalments and must be paid before your alteration appointment or collection, whichever happens first.
  • My dress needs alterations. What do I do?
    Congratulations on finding your dress, whether that be from us or from somewhere else. Get in contact with us to book an alteration consultation. This needs to be between 8 and 12 weeks before your wedding date. Bring your wedding shoes and any support garments you may need, this can be underwear or hoops. Once your appointment comes you will try the dress on and will have your dress pinned to fit. Alteration notes will be taken by our alteration specialist and a quote is then given to you. Alterations need to be paid for at the time of your appointment. If the cost is below £300 then full payment is required. If the cost exceeds £300 then a 50% deposit is required. You will then have, on average, 2 fitting appointments that will last around 30 minutes. You are able to bring guests with you to these appointments but isn't necessary. Please make sure that shoes and support garments are brought to every appointment. You will then have a completed dress, steamed and ready to collect, 3 weeks before your wedding date. Once you collect your dress you will be given advice of how to look after and store your dress.
  • What forms of payment do you accept?
    We accept cash, most cards (including AMEX) and bank transfer. Whenever payment is made, no matter what type, you will receive a receipt and it will be recorded automatically onto your account.
  • Do you accept refunds?
    No, we don't accept refunds on any of our products. If you order your dress from our collection, the process is started as soon as you pay your deposit. Patterns are made and fabric/applique is ordered. Refunds can not be issued on dresses if you change your mind. If you buy an off the peg dress, you will be signing to say that you have checked for damage and that you accept the current condition of the dress. Depending on the circumstances, we may be able to offer you an exchange or credit on another dress from the store.
bottom of page